Deliveroo app froze and order didn’t go through, how can I fix or report this?

If the Deliveroo app froze and your order didn’t go through, first check your internet, then force-close the app and restart your phone. When you open Deliveroo again, see if your order is there before trying again.

If the app keeps freezing, updating it or restarting it can often fix the problem.

If you're still not sure if you made an order or if a payment went through, open the Deliveroo app or website and go to Order History to look for a charge or a pending order.

If you see nothing but a charge, use Order Help in the app to report the problem.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.