If a Deborah lipstick dries out your lips, emphasizes cracks, or starts pilling shortly after application, begin by posting a report on the Xolvie platform.
This allows the brand to comment on the formula and helps other buyers understand what to expect from a specific product line.
How to tell a formula feature from a defect:
Consider the type of lipstick.
Matte and long-wear lipsticks are naturally more drying and tend to highlight lip texture more quickly. This is generally considered a formula characteristic rather than a defect.
Lip preparation affects product performance.
Lack of lip balm, exfoliation, or hydration often leads to pilling and dryness, even when the lipstick itself is of normal quality.
When there is reason to question the quality.
Possible signs of a defect include:
a sharp or unpleasant odor,
separation of the texture,
uneven color application regardless of lip preparation,
excessive dryness and discomfort that are not typical for the claimed formula.
Check the expiration date and storage conditions.
Cosmetics stored improperly may change their properties even if the expiration date has not yet passed.
If doubts remain.
In cases of significant discomfort or suspicion of a low-quality product, it’s important to document the issue on Xolvie, specifying the product line, shade, and your experience. This helps the brand investigate the issue and provides useful feedback to other users.