DANA Indonesia Account Suspended and Balance Inaccessible

I have been unable to access my Dana Indonesia account for the last 2–3 days. When I try to log in, the application shows a “The account has been suspended. Please contact customer service with any questions.” warning and completely blocks my access. There is approximately ₺5,000–6,000 balance in my Dana account and I am currently unable to use or withdraw this money in any way. I recently managed to reach customer service, but I am not even sure whether my message has reached them and I have not received any clear response or solution. I request that my account be urgently reviewed, that the block on my account be removed and my access restored as soon as possible, or, if the block will be maintained, that my balance be refunded to me in a clear and secure way.