Cursor’s AI support fed me fake policy info, how can I get real help from support?

Because Cursor’s AI support bot once invented a non-existent policy and gave you incorrect guidance, the first rule is don’t treat bot replies as authoritative on policy.

Cursor publicly acknowledged this “hallucination” error — the fake rule about single-device use didn’t exist and was a bot mistake, not a real company policy.

To get real help from support, avoid relying on automated replies and use Cursor’s official human support channels instead.

Search the Cursor actual contact info or support email addresses, and send your issue with clear details (screenshots, account info, exact error) so a real person can respond.

If not, consider filing a complaint on Xolvie to seek a resolution.