Cupra is not responding about the faults in my new car. How can I contact customer service?

When Cupra doesn’t respond to your queries about faults in a new car, the situation can be frustrating and leave you without a solution.

Acting quickly and consistently is key to getting a response.

🔹 Possible reasons:
• Overloaded customer service;
• Slow internal claim processing;
• Poor communication between the dealership and headquarters.

🔹 How to reach customer service:
• Call and note the date, time, and agent’s name;
• Send a written complaint with the subject “No response for new car faults,” include details, purchase invoice, contract, and fault evidence;
• Visit your official dealership and request a complaint form and technical report;
• Ask for a case number and follow up weekly;
• Keep all communications as evidence.

🔹 Extra tip:
Keep a record of all reported faults and repair attempts.

📌 Facing something similar? Share your case on Xolvie to raise awareness and get professional support.