I submitted a request to Cosmos Capital to update my account information, including my address and contact details. However, despite my request, no action has been taken by the platform authorities.
The failure to update my address and contact information is creating problems in legal procedures as well as in the execution and follow-up of my transactions.
I request that my account information be updated promptly and that the necessary reviews and internal checks be carried out to ensure that similar delays do not occur again.
Cosmos Capital frequently causes problems during periods of high volatility, as the platform often freezes, pages become unresponsive, or the connecti...
I trade on the Cosmos Capital platform, and the EUR/USDT position I closed yesterday is not visible in my transaction history. Since I cannot see this closed trade in my past transactions, I am concerned about the reliability of my account records. I request that my transaction history be checked in...
At first, I was quite satisfied with Cosmos Capital platform — deposit transactions were fast, and the interface was user-friendly. However, when it came to withdrawals, I encountered serious issues. Some of my withdrawal requests took days to process, and others were canceled without explanation ev...
I received investment advisory services from Cosmos Capital. On September 24, while I was trading based on insider information, they directed me to open a high-volume position and later claimed that the transaction was erroneous, placing the blame on me. When I requested the LOG records, they refuse...
Cosmos Capital trading platform keeps freezing, and I can't make my transactions. Charts load slowly, and sometimes the connection drops completely. This is really frustrating, especially when I need to act quickly. Please fix these technical issues!!!
