Cosmos Capital Customer Support Not Responding

I am a user of the Cosmos Capital platform, and I have been trying to reach customer service due to a problem I experienced on the platform. Despite waiting for a long time on the live support line, I could not receive any response. I also sent my request via email, but I have not received a reply yet. For a platform where users perform financial transactions, fast and accessible support is of critical importance. I request that my messages be checked, that I be contacted as soon as possible through the communication channels I have used, and that the problem I reported be resolved without further delay.