I am a user of the Cosmos Capital platform, and I have been trying to reach customer service due to a problem I experienced on the platform. Despite waiting for a long time on the live support line, I could not receive any response. I also sent my request via email, but I have not received a reply yet. For a platform where users perform financial transactions, fast and accessible support is of critical importance. I request that my messages be checked, that I be contacted as soon as possible through the communication channels I have used, and that the problem I reported be resolved without further delay.
I submitted a request to Cosmos Capital to update my account information, including my address and contact details. However, despite my request, no action has been taken by the platform authorities. The failure to update my address and contact information is creating problems in legal procedures as...
At first, I was quite satisfied with Cosmos Capital platform — deposit transactions were fast, and the interface was user-friendly. However, when it came to withdrawals, I encountered serious issues. Some of my withdrawal requests took days to process, and others were canceled without explanation ev...
I can confirm that Cosmos Capital has a fast and reliable withdrawal process, but their customer support is far from satisfactory. I contacted them several times regarding minor technical issues, and it took days to receive a response. The live chat is rarely available, and the email support team of...
Cosmos Capital frequently causes problems during periods of high volatility, as the platform often freezes, pages become unresponsive, or the connecti...
During one of my transactions on Cosmos Capital, I encountered a disruption but wasn’t properly informed about what had happened or what I should expe...
