Connection Error - Connected2me

I have been using Connected2me on and off for several years, and on my current account for about two months. For the last four days I have been unable to use the application properly due to a constant “Connection error” message. This error appears both when I try to log in to my account and when I attempt to send a message. The problem occurs on any device I try and with both Wi‑Fi and mobile data, so it is clearly not related to my internet connection or a specific phone. Because of this, I am currently unable to access my account and use the service as intended, which is very frustrating. Two days ago I emailed Connected2me support and described the problem in detail, but I have not received any response so far. I find it unacceptable that an access issue lasting several days remains unresolved and unanswered. I kindly request that my account access problem be urgently investigated and permanently fixed, and that I receive a clear explanation about the cause of this ongoing connection error.