On February 12th, I bought a women's Hikebound II Long and a Hikebound II Jacket from the Capacity Columbia store. After only two months of wear, both jackets started pilling badly. We didn't wear them all day, every day, or for months on end. Despite reasonable use, these jackets began to deteriorate rapidly within just a couple of months. This is completely unacceptable for products that are supposed to be durable.
I returned the jackets for inspection on April 5, 2025, for one, and May 5, 2025, for the other. It's been well over the promised 21 business days for the jacket I sent in April, and I've received absolutely no communication—neither positive nor negative. Columbia, if you're going to sell products at these prices, I expect you to stand behind them with the same level of care.
This lack of response is infuriating. I'm left with expensive, pilled jackets and no answers. Columbia, you need to rectify this immediately. Provide an urgent update on my jacket inspections and offer a satisfactory resolution, whether it's a replacement or a full refund. Stop delaying and take responsibility for your product quality!
On January 30, 2025, I bought a fleece jacket for my spouse, and after only 2-3 months of wear, the plush fabric started to pill and deteriorate badly. We followed all the washing instructions precisely, so there's no excuse for this rapid wear and tear. This is completely unacceptable for a brand ...
I bought a Columbia jacket from the Torium store at the beginning of February. After only about 20 days of light use, I noticed pilling around the left shoulder and along the stitching on the left arm. For a brand that promotes durability and premium quality, this kind of wear in such a short time i...
I purchased a Columbia jacket on November 19, 2023, and soon noticed pilling on the sleeves, which feels uncomfortable every time I wear it. Hoping for a resolution, I sent it back, requesting a refund or exchange. However, after 21 days, I received a rejection notice. For a product I paid a conside...
I bought a Columbia jacket on 28/02/2025, thinking I was investing in a high-quality product backed by a one-year warranty. But after wearing it for just three days, the back of the jacket started pilling, and I noticed tiny feathers coming loose. When I looked more closely, I saw a small hole formi...
I purchased a waterproof Columbia ski jacket, expecting high quality. Since it’s a light-colored jacket, I followed the care instructions exactly and washed it after about a month. However, after washing, the fabric bunched up inside, causing visible deformities. I took it back to the store for an ...
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