On March 17, I purchased a shirt from the Columbia store located in Metropol Ataşehir Mall for $200 and had it gift-wrapped. Since the person I bought the gift for lives abroad, I was only able to deliver it on April 27. However, the recipient did not like the item and declined the gift.
The next day, on April 28, I went back to the same store to request an exchange. At the register, I was told that the exchange period had expired, and my request was denied. However, at the time of purchase, I was clearly informed that there was a 30-day exchange policy, and I brought my receipt with me.
When I contacted customer service, I was told that the store manager or regional manager could make a decision. However, the store staff claimed the purchase was not visible in the system and refused to assist me, even though I had the receipt.
Despite having the product gift-wrapped and presenting a valid receipt, I encountered a very rigid and unhelpful approach, which was disappointing. I kindly request that the Columbia Metropol Ataşehir store process an exchange for the shirt and provide a customer-oriented solution.
I purchased a product from Columbia’s online store, but I needed to exchange it for a different size. Even though there is a Columbia store in Kayseri, they refused to let me exchange it there. Instead, they told me I had to ship the item back, wait for a refund, and place a new order. This is comp...
On July 6, 2023, at Samsun Piazza Mall, my spouse and I made several purchases from the Columbia store. My spouse tried on one of the shirts in the store, and the helpful staff members assisted us by removing the tag. We enjoyed the pleasant conversation with the manager and employees at that time. ...
In May last year, I purchased a T-shirt from the Columbia store located in MetroMall Mall in Ankara, trusting the brand’s reputation for quality and durability. However, in less than a year, holes began to appear on the front of the shirt. Experiencing this kind of damage in such a short time, espec...
I bought two Columbia t-shirts from the Marmara Forum Boyner store, and the logos have peeled off, making them look terrible and completely unwearable. This is unacceptable for premium-priced shirts! To make matters worse, I lost my receipt. When I went to Boyner's customer service, they flat-out r...
I bought a Columbia brand t-shirt for my son in Türkiye. About a month later, the color faded. I took it back to the store where I bought it for revie...
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