Cloudex Insufficient Expert and Analyst Support

I work with an organization that has been supporting me with analysis support for a long time. But recently, they told me that I need to invest to get analysis. When I ask for analysis, I cannot get an answer. Why do I have to deposit money? Those analyzes have already been prepared. Is it so difficult for them to help me?This situation is really annoying. It's hard to understand why I now feel an obligation to seek their previous support. Perhaps this is seen as a way of securing my commitment to their services. However, the important thing for me is to get support as before. If you haven't already, it might be a good idea to talk openly about this with them. This may make it easier to understand the expectations of both parties.