Claude billed me twice for Pro, how can I reverse the extra charge?

If Claude billed you twice for Pro,

• First verify both transactions carefully;

• Check:
– Exact charge amounts
– Transaction dates
– Multiple Claude accounts/emails
– Apple or Google Play subscriptions
– Bank/card transaction history

– Some users report duplicate Claude Pro charges during failed or repeated payment attempts.

• Check your Claude billing settings;

• Verify:
– Only one active Pro subscription exists
– No duplicate subscriptions were created
– Payment method was not retried automatically

– Anthropic states subscriptions auto-renew unless canceled before billing.

• Gather proof before requesting a refund;

• Save:
– Both receipts/invoices
– Bank screenshots
– Subscription details
– Support ticket numbers

• Contact Claude support immediately;

• Write:
– “I was charged twice for Claude Pro and would like a refund for the duplicate transaction. Please investigate the billing issue and reverse the extra charge.”

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.