I brought my Citroen C5 Aircross, which I bought brand new in September, to the Çetaş dealership in Izmit for some routine maintenance. I was notified about a promotion because I had utilized their service within the past year. They are now providing two prepaid maintenance services. Today, during my second maintenance visit, I was informed that the prepaid service had a mileage limit of 30,000 kilometers. Unfortunately, they were unable to provide the service for free or offer a refund for the previous payment. Of course, I turned down the service. I will begin the legal process by reaching out to the appropriate authorities. This can be classified as unjust enrichment. In addition, the service representative tried to persuade me to purchase an additional maintenance service under the same policy. When I brought this to their attention, they remained silent. This dealership has consistently mistreated individuals. I will also submit a complaint to the Consumer Rights Court.
C5 Aircross right rear disc noise issue at 7000km. I went to Turkey Istanbul Öztek Automotive service 3 times for this problem. Each time, they spraye...
The rear pads of my C5 Aircross model vehicle with plate number 34 mce 692, which I bought brand new from Citroen, became completely unusable when it was only 12,000 km old. Saturday September 27, 2025 I applied to Avek oto authorized service. However, the service and Citroen customer services state...
Hello, I live in Antalya, Turkey, and I would like to express a complaint. On 09.07.2025, I purchased a Citroën E-C3 Aircross from the Citroën dealership “Citroën Balaban” in Antalya. The sales team was very helpful in every respect, but afterwards we started to experience some issues with the vehic...
Hello, I'm sharing my frustrating experience with my Citroen vehicle that underwent repairs costing ₺70,000 eight months ago. Unfortunately, the same problem has recurred, and the authorized service, Çetaş, initially acknowledged the identical issue. However, when I mentioned the repair should be un...
On December 23, 2024, I left my 2024 model Citroen C5 Aircross at Öztek Adana Citroen Authorized Service for a collision detection fault and a 15,000 km maintenance. However, the events during this process have severely damaged both my confidence in the safety of my vehicle and my trust in your bran...
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