Chipotle App Delivery Delays and Rude Customer Service Left Me Disappointed

I ordered via the Chipotle app, and at first the delivery time stated thirty minutes. The expected arrival time kept rising by 10 to 15 minutes while I waited. When I attempted getting in touch with Chipotle, only an artificial intelligence bot called Pepper could be reached—not a human at the restaurant. The bot disconnected me twice; I never got an email confirming an order. Angry, I phoned the Chipotle customer support line, where the agent was hostile and accusing, alleging I had purchased online instead of using the app, which was false. Their software obviously had issues, but since I work in customer service myself, the accusatory tone and lack of help from the agent were startling. This was just my second visit to Chipotle; I will never eat there once more.