Chicken Road demands extra recharges before withdrawal; how can I get my winnings released?

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Xolvie
Xolvie Resolution Specialist January 13, 11:56 am

If Chicken Road is demanding extra recharges before allowing you to withdraw your winnings;

• Check the Terms: Review Chicken Road’s official withdrawal rules — some games require a minimum play-through or turnover before payouts
• Verify requirements: Make sure you clearly understand any wagering, minimum balance, or verification conditions tied to withdrawals
• Confirm your account status: Ensure your account is fully verified (email/phone/KYC if required) and there are no warnings or restrictions
• Document everything: Take screenshots of your balance, withdrawal request, and any messages about extra recharges being required
• Contact Chicken Road support: Send a clear message stating that your winnings are being held and you want to know the specific reason and how to resolve it legitimately

When you contact support, include:

• Your player ID/username, device info, app version, withdrawal amount and date, screenshots, and a description of the extra recharge demand

Ask them to;

• Explain exactly why additional recharges are being required
• Release your pending winnings according to the game’s official payout policy
• Refund or cancel the extra recharge requirement if it’s incorrect or unfair

If support does not respond or refuses to help;

• File a complaint on Xolvie to bring attention to the issue of forced recharges before withdrawal and request assistance getting your winnings released or a fair explanation.

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