ChatGPT Go Refund Request After Repeated Image Generation Failures

I would like to share an issue I experienced with the ChatGPT Go subscription offered by OpenAI and submit my request for a refund. I had been using ChatGPT for free for a long time, and on September 27, 2026, I purchased and paid for a ChatGPT Go subscription specifically so I could use it for visual design purposes.

I intended to use this subscription to create posters and visual designs for Turkish Classical Music pieces. In particular, I tried to design a poster for the song “Bana Kollarını Uzatsan Biraz,” composed by Teoman Alpay, with lyrics by Sadık Şendil, in the Acemkürdî makam, Semai usul, and şarkı form. I provided the complete and accurate lyrics to the system and requested purely cultural and artistic work; I did not request any inappropriate content.

Despite this, image generation was automatically blocked repeatedly. In some attempts, the lyrics I provided were used incorrectly or incompletely, the requested design layout was not followed, and visual elements that I had specifically not requested were generated. Although I spent approximately two hours trying different prompts and approaches, I was unable to obtain even a single Turkish Classical Music poster that was usable for my intended purpose through the service I had paid for.

My complaint is not limited to the inability to generate one particular image. The main issue is that I was unable to properly benefit from the ChatGPT Go service I paid for, particularly for the visual design functionality that was the primary reason I subscribed. Despite repeatedly trying different approaches, I was unable to achieve the results I expected from the service. Although I have canceled my subscription, the period I paid for remains active until October 27, 2026, yet I have been unable to use the service for its intended purpose during this period.

I request that my account, subscription transactions, and the technical or service-related issues I experienced be reviewed. Considering that I was unable to properly use the service despite making compliant requests for legitimate cultural and artistic purposes, I request a refund of the subscription fee I paid. If my refund request is denied, I ask that the reason for the denial and the specific subscription or refund terms relied upon as the basis for that decision be provided to me clearly and in writing.

I can provide the error messages and screenshots of my unsuccessful attempts to the relevant support team if requested.