Brand Overview: CBDfx
CBDfx is an American health and wellness company that specializes in hemp-derived cannabidiol products. Founded in 2014 by Ali Esmaili and Jameson Rodgers in Southern California, the company has grown into one of the largest privately held CBD brands globally, distributing its catalog through e-commerce and retail partnerships.
Contact Info
Email: [email protected]
Phone: +1 (888) 991-7471 (Available Monday through Friday, 8:00 AM – 5:00 PM PT)
Industry and Operations
CBDfx operates in the hemp wellness and alternative supplement sector, selling directly to consumers and supplying physical stores across multiple international markets. The brand focuses on full-spectrum, broad-spectrum, and CBD isolate goods manufactured using supercritical CO2 extraction methods and tested through independent third-party laboratories.
- Edibles: CBD gummies for sleep, wellness, and focus, as well as adaptogenic mushroom blends.
- Oils and Tinctures: Sublingual hemp extract drops with various potency options.
- Capsules: Standardized CBD and nutrient-infused softgel supplements.
- Topicals: Pain relief cooling creams, balms, bath bombs, and massage oils.
- Vaping Supplies: Disposable vape pens and flavored CBD vape juices.
- Pet Care: Formulated tinctures and chewable treats for dogs and cats.
User Sentiment
Consumer feedback highlights recurring dissatisfaction when issues emerge with orders, policies, or specific hardware categories. Most critical reviews revolve around customer service responsiveness, device reliability, and shipping fulfillment.
- Vape Device Defects: Numerous complaints regarding disposable vape pens arriving dead, failing to charge, leaking, or clogging after minimal use.
- Shipping and Delivery Delays: Discontent with slow order dispatch, inaccurate tracking updates, and transit delays during busy periods.
- Customer Service Responsiveness: Long wait times, difficulty connecting with live representatives by phone, and slow resolution times via support email.
- Return and Cancellation Hurdles: Frustration over restrictive return conditions, non-refundable shipping fees, and limited ability to cancel orders once submitted.
- Subscription and Billing Issues: Confusion over automated subscription opt-ins at checkout and hurdles encountered when attempting to pause or cancel recurring charges.
- Batch Inconsistency: Customer reports of varying potency, flavor, or efficacy from one product batch to another.
Share Your Experience
If you’ve experienced issues with CBDfx, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.