Cathay Pacific lost my baggage on arrival — how can I file a claim?

Report the issue immediately;

• Visit:
– The airline's baggage service desk
– The airport's lost baggage office

• Request:
– A Property Irregularity Report (PIR)
– A baggage claim reference number
– Written confirmation of the report

Gather evidence;

• Save copies of:
– Baggage claim tags
– Boarding pass
– Flight itinerary
– PIR report
– Any emails from Cathay Pacific

• Keep:
– Photos of your luggage (if available)
– Receipts for checked baggage fees
– Support conversations

Track the missing baggage;

• Check:
– Cathay Pacific baggage tracking updates
– Email notifications
– Claim status information

• Record:
– Dates of all updates
– Reference numbers
– Names of representatives contacted

Claim reimbursement if needed;

• Keep receipts for:
– Essential clothing
– Toiletries
– Other necessary purchases caused by the delay

• Request:
– Compensation for reasonable emergency expenses
– Reimbursement according to Cathay Pacific's baggage policies

Contact Cathay Pacific support;

• Request:
– An update on the baggage search
– Confirmation of your claim status
– Compensation if the baggage is declared lost
– Instructions for submitting supporting documents

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.