I noticed that my Cashback amount decreased without notification. How can I find out the reason for the recalculation?

If your bonus amount suddenly decreased or disappeared, take these steps:

✅ Check your transaction history:

Log into your Cashback service account.

Go to the “Credit and Deduction History” section.

Review the notes on the transaction — they often indicate the reason:

order return or cancellation;

partial return of goods;

violation of promotion terms (e.g., using a third-party promo code);

final adjustment by the partner.

✅ If no comments are provided:

Save a screenshot of the transaction.

Compare the Cashback amount with your confirmed purchases.

Make sure your bonuses have not expired (in many services they are valid for 6–12 months).

✅ Contact support:

Submit a request through the feedback form or chat.

Provide the order ID and the accrual date.

Ask for official confirmation of the recalculation.

💡 Tip: Enable SMS or email notifications about deductions and changes to stay updated.

❗ If the service reduces bonuses without explanation and refuses to investigate — 👉 describe this case on Xolvie 👈.