Wrongfully Charged by CapCut and They Won’t Reply
Hi everyone. I’m based in Turkey, and when I checked the CapCut subscription pricing, it clearly displayed ₺2,299 — which is approximately $56. However, I was charged $179.99, which is extremely disappointing and completely unexpected. I’ve attached screenshots showing both the displayed price and the actual amount charged.
I initially contacted Apple Card about the issue, but they were unable to help and advised me to reach out directly to CapCut. They also mentioned that if I don’t receive a proper response from CapCut, they are prepared to offer legal assistance.
I’ve now emailed CapCut four times. I only received one response, and it was entirely unrelated to the issue I raised. This is beyond frustrating.
It’s shocking that a widely-used and reputable editing app offers such poor customer support for paying users. As an influencer, I will be sharing screenshots of this experience — including the email responses and payment discrepancies — across my social media platforms and networks.
This is completely unacceptable. Displaying one price and charging triple the amount without support or accountability is misleading and unethical.
I got an email respond and it's nothing to do with the problem. See the screenshot. They continue to send me automated emails containing a review link for their service, but the link does not open. They have even provided me with a 2 different support ticket number, yet no one from their team has contacted me or responded directly. If this situation is not resolved, I will have no choice but to escalate the matter further, including pursuing legal action for being charged $120 extra for the stated subscription price.
