I purchased CapCut Pro yesterday, but today the app started freezing, so I restarted my device. After restarting, I logged back into my account and saw that my Pro access was gone. Why did this happen? I’m crying—I can’t live without my CapCut Pro access. Please resolve this as soon as possible.
I purchased a one-year subscription to CapCut, expecting full access to the Pro features throughout the subscription per...iod. However, despite my annual payment being successfully processed, I am currently unable to use the service. Every time I open the app, it keeps showing the "Get Pro" prompt, as
I purchased a one-year CapCut Pro subscription, but despite the payment being processed and visible in my Apple account,... I’m unable to access any Pro features in the app. I can’t export videos or use the premium tools that should be included in the subscription. I’ve tried restarting the app, updati
I purchased a 1-month CapCut Pro subscription and paid for the first month. I had no intention of continuing for another... month, but now the app is blocking access to not only CapCut, but also preventing updates and disabling other apps on my phone. It seems CapCut attempted to charge for a second mo
I have an active CapCut Pro subscription, but I can’t access any of the Pro features. Every time I try to use them, the ...app redirects me to the subscription page, even though my membership is already active. When I click on the “Subscribe” button, it says “You are already subscribed”, yet I still ca
I purchased a CapCut Pro subscription through the App Store, but the app do...es not recognize my purchase. Even though my subscription appears as active
