Brita Canceled My Order
I bought a product from the Brita store, which is an authorized distributor, on the N11 website. Unfortunately, despite placing my order before my friend, their product arrived while mine was unexpectedly canceled due to "unavailability." How is it that the item is still being sold by the company even though it hasn't been sourced yet? I kindly request the prompt delivery of the products I have purchased. It is highly unethical to cancel my order without any explanation or attempt to resolve the issue. I'm extremely dissatisfied with Brita's service.
Hello, Thank you for your message. First of all, we kindly ask you to read our company's Clarification Text to be informed about the processing of your personal data provided to us by contacting us. A response has been provided regarding your complaint. Best regards, BRITA Turkey
The Brita company called me and informed me that the seller on N11 is the official distributor, Brita Art. They said, "We are not the seller, they are," and gave me the company's phone number before hanging up. In other words, the Brita company said, "I am not selling, the distributor is selling," and quickly passed the responsibility to them. My problem has not been resolved and continues.
