I bought a Bosch glass hob, and about a month and a half after I started using it, the glass on two burners began to melt and deteriorate. The issue keeps recurring, and I have not made any mistakes while using it. I purchased the product from the Bosch store in Atakum, Samsun, and it has not even been a year yet. I contacted Bosch authorized service regarding the problem, but they could not identify the cause. Despite this, they asked me to pay half the cost for a glass replacement. However, my product is still under warranty, and I have the warranty certificate. I also believe this issue is not due to user error. If it truly is, I should not be asked to pay half the cost—I believe I should not have to pay anything. I previously used another brand’s glass hob for five years without any problems. Choosing Bosch for a glass hob has left me with regret, and I am requesting a free replacement of my product under warranty.
Yesterday, while cooking, the glass of my Bosch PKF652BB1E electric stove suddenly cracked on its own without any impact or external factor. As we were sitting at the table, we heard a “crack” sound but couldn’t figure out what it was, and since nothing was visible, we ignored it. When we later remo...
On July 22, 2025, we purchased a Bosch POP7C2P30O stovetop from the Bosch dealer in Malatya. After only two months of use, the product suffered a severe and dangerous failure. Yesterday, the glass surface of the stove suddenly shattered and exploded without any impact or external force. At the time...
I started using my Bosch PBP6C5K80O/01 built-in hob about 20 days ago, and from the very first use, I noticed color fading on one burner. Over time, the problem spread to other areas of the hob, leaving the surface covered with visible, spot-like discoloration. This has been extremely disappointing,...
I just bought a Bosch cooktop, and when I used it for the first time, I was shocked to see it change color and warp. I had the service team look at it right away, and they told me that I would have to pay for a new one. This can't be blamed on the user because all five burners had the same problem f...
I purchased a Bosch KDN55NWF1N No Frost refrigerator from the Bosch dealer in Vezirköprü, Samsun. Since the day I bought it, the refrigerator has had recurring cooling issues. For the past 4–5 days, the lower compartment has completely stopped cooling, and now the problem is also starting to affect ...
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