I bought a brand new Bosch KGN86AID2N refrigerator on September 28, 2023. It came with an invoice. Ever since it got here, there's been a problem with water building up in the vegetable drawer. When we reached out to the service, they told us that the unit has to be taken apart for repair because there's a common manufacturing issue with these models. Of course, we all hope that a new product works perfectly and we don't want it to need any repairs. But the headquarters of Bosch doesn't want to admit the situation. They sent a technician from their main office who, in a rather silly way, said good things about the product and brushed off the water leakage as something normal, saying, "The fridge is just giving itself a little shower!" We kept telling them that the vegetables inside were rotting because of this problem, but they won't take responsibility.
After that, a bold customer service representative from the main office reached out to us, ridiculously blaming the user for things like spilled milk and yogurt without any evidence. It's obvious that these accusations have nothing to do with the issue of watering the vegetable compartment. Bosch, who used to be proud of their motto "I'd rather lose money than lose a customer," is now dealing with a bunch of complaints. Bosch needs to deal with the concerns soon, or they might end up overwhelmed by people's unhappiness. If this problem doesn't get fixed, I'll never trust the Bosch brand again. I wouldn't suggest this brand to anyone.
I bought the Bosch fridge model KDN55NWF back in 2021 and went for a 7-year warranty just to feel more secure about it. Right from the first month, it began to have problems with dripping and cooling, so the service team swapped it out for a new one. But by early 2023, the new model started having t...
When the refrigerator with the model code Bosch KGN76CIE0N, purchased on 04.12.2023, was delivered to me, there were scratches on the lower freezer door, upper refrigerator door, and dents on the right and left side panels. When we reported these errors to the authorized service, they replaced the b...
On January 9, 2023, I bought a Bosch refrigerator, model KDN76 AIEON, from the Gizerler website. I wish I hadn't because the product I received is of very poor quality. The refrigerator doesn't cool at all, and the hinges look rusted. I've been trying for 3 months to get it replaced, but they haven'...
On September 8, 2023, I paid 32,500 TL for a Bosch fridge, model BSH-KGN-86CWEON, from the Bosch store. The fridge began to sweat shortly after installation, causing our stored items to spoil. When we called the service, the technician initially stated that the refrigerator was faulty and needed to ...
I bought a Bosch refrigerator in June 2023. The refrigerator began making noises even when the door was closed about 15 days after I purchased it. When I changed the temperature settings, it would stop. Later, I noticed that the refrigerator was not adequately cooling, particularly the bottom sectio...
Comments