To resolve this issue quickly, contact Boohoo's customer support directly. You can reach them via their 'Contact Us' page at https://www.boohoo.com/page/customer-service-contact-us.html
When contacting, please give specific information about your order, such as the order number, the item you ordered, and the item you received. Attaching a clear photo of the faulty item can speed up the process.
Boohoo's customer care strives to reply quickly to such concerns. They will walk you through the return procedure for the incorrect item and arrange for the proper item to be shipped to you.
Meanwhile, retain the erroneous item in its original condition and packaging until you receive additional instructions from Boohoo. This will make the return procedure go more smoothly and ensure that the problem is resolved quickly.
These are key methods that we can offer. If you have more, please share.
