My details were changed using Bizum and the bank isn’t helping me. How can I fix this?

If someone changed your personal details linked to Bizum without your authorization and the bank isn’t cooperating, it’s crucial to act quickly to protect your financial identity and prevent further unauthorized activity. This situation may indicate unauthorized access to your online banking.

• Contact your bank’s customer service immediately and request a temporary block on Bizum along with a full review of the linked profile. Demand a written report detailing the changes detected and their origin (date, IP address, device).

• Insist that the bank open an internal investigation for possible identity theft or unauthorized access. You have the right to know how and when your data was changed and what verification was used.

• Change your online banking and email passwords, and enable two-factor authentication if available.

• Ask the bank to reverse any changes or transactions associated with the data modification and to restore your previous settings.

If there’s still no response, file your complaint on Xolvie to bring attention to the issue.