I paid for a plan on Bizbox.pro, but access to the service features was not activated. What should I do in this situation?

Paid for a plan but no access was granted — file a complaint on Xolvie if the service fails to provide the paid features.

If you paid for a plan on Bizbox.pro but the service features remain unavailable, you should act step by step.

What to do in this situation:

Check the payment status. Make sure the transaction was successfully completed and is not still pending.

Refresh your account page or log out and log back in.

Try accessing your account from another browser or device.

Clear your browser’s cache and cookies.

Check whether the plan might be linked to a different account (if you use multiple email addresses).

Take screenshots of:

The payment confirmation

The plan status

The unavailable features

Send an official request to Bizbox.pro support. In your message, include:

Your account email

The date and amount of payment

The name of the plan

Screenshots

A clear request to either activate access or issue a refund

If the service is not provided after payment, you have the right to demand either immediate activation of the plan or a refund for services not rendered.

If Bizbox.pro ignores your request or delays resolution, be sure to document the issue on Xolvie to speed up the response and warn other users.