Bitay Has Been Holding My Money for Months and I Cannot Make a Transfer

I have been unable to make a transfer on Bitay for several months, and they are still holding my money. This is money I rightfully own, and I find it unfair that I cannot access it when needed. I have tried to reach out for assistance, but no resolution has been provided. I urgently request that the authorities at Bitay take immediate action to transfer my funds to my account. This delay is causing me significant stress, as I need the money to meet my obligations. If this issue is not addressed promptly, I risk facing serious financial difficulties. I expect Bitay to take responsibility and resolve this matter without further delay.