Brand Overview: Bioma
Bioma is a direct-to-consumer health and wellness brand that specializes in gut health supplements designed to support digestion and weight management. The brand is operated by UAB Bioma Health, an enterprise affiliated with Kilo Health, and was established in 2022.
Contact Info
Customer Support Email: [email protected]
Phone Number: No official customer support phone number is publicly provided on the company website; customer service is managed through email and an online help portal.
Industry and Operations
Bioma operates in the nutritional supplement and digital wellness sector. The company utilizes an e-commerce business model offering both one-time purchases and recurring auto-ship subscriptions. Its main products and services include:
- Gut Health Supplements: Daily capsules formulated with a blend of prebiotics, probiotics, and postbiotics aimed at improving digestion, easing bloating, and supporting the microbiome.
- Weight and Metabolism Formulas: Supplements positioned to help manage appetite, support metabolic health, and reduce cravings.
- Digital Health Guides and Apps: Complementary digital tools, meal plans, and habit trackers designed to guide users through gut health improvement.
User Sentiment
User feedback across independent consumer forums and dispute platforms highlights widespread frustration, particularly surrounding the company's billing practices, auto-renewals, and communication channels.
- Unexpected Subscription Enrollments: A significant number of consumers report being enrolled into recurring monthly subscriptions and billed without clearly understanding that their initial purchase entailed an ongoing plan.
- Complicated Cancellation Terms: Users frequently report obstacles when trying to cancel memberships, including restrictive cancellation policies that prevent canceling before a second shipment is billed.
- Refund and Return Difficulties: Customers regularly express dissatisfaction with strict return terms, brief refund windows, restocking fees, and non-refundable opened items.
- Customer Service Accessibility: Many reviews point out delayed email responses, reliance on automated chat agents, and the inability to speak directly to a representative by phone.
- Mixed Results and Adverse Effects: Several customers state they noticed no noticeable digestive or weight-loss improvements, with some reporting minor gastrointestinal discomfort.
- Damaged Deliveries: Several complaints note receipt of broken glass supplement bottles during transit without quick replacement resolutions.
Share Your Experience
If you have experienced issues with Bioma, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and help other consumers make informed choices.