On November 3, 2025, I made a purchase of CZ Aster cryptocurrency worth $193.50 USD through the Binance mobile application. However, I later discovered that this cryptocurrency can only be bought but not sold, which I learned after completing the transaction. The fact that this limitation was not disclosed in advance, and that the Binance wallet allowed the purchase, has caused me to suffer financial loss.
The transaction details are as follows:
Transaction ID: 25110300001264462631
Binance Pay Order ID: 395803499324424***
During the process, I did not receive any error messages, but the cryptocurrency cannot be sold under any circumstances, despite multiple attempts. I have never experienced a similar issue before.
I request an immediate refund of $193.50 USD and a full resolution of this issue. If my complaint is not addressed promptly, I will file an official report with the relevant legal authorities.
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