On May 3, my aunt purchased a Benefit Brow Setter from Sephora Ataköy Plus as a birthday gift for me, which I received on May 12. Since it wasn’t something I wanted, I went to Sephora at Capacity Mall to exchange it. However, they claimed the product had already been opened and refused the exchange. My aunt specifically selected it from a sealed shelf, and I never even opened the package myself.
How can this be explained? Why am I left with a gift I cannot use, despite having done nothing wrong? Sephora must address this issue, as no one can prove I opened the product. I expect my concern to be resolved fairly and an exchange to be allowed.
I visited the Sephora Mall of store and asked a staff member for an under-eye concealer. She immediately recommended and praised a Benefit product, convincing me to purchase it. The product cost ₺1,500, but when I got home and opened it, I realized it was actually a makeup primer—not an under-eye co...
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