Wrongful 30‑Day Technical Ban and Merit Destruction – Manual Log Review Request

To the BGMI Support Team, I am appealing a 30‑day suspension and merit destruction that I believe were issued in error on my BGMI account with Character ID 5309584133. I play on a POCO X6 Pro 5G device running Xiaomi HyperOS 3.0.7.0 with an Android 16 base. During the problematic lobby, the match server was hit by a severe network disruption. My ping suddenly spiked to around 677 ms and I instantly received the in‑game “Connection to server lost. Please check your network connection before trying again.” notice. This shows that the lobby became unplayable because of a server‑side desynchronization or DDoS‑style network issue, not because of any modification or cheat on my device. After this desynchronization, the system triggered what appeared to be a standard mid‑game inspection or freeze while I was still in the match space. Other players in the lobby were also frozen or disconnected due to the same network anomaly. My subsequent survival and eliminations occurred while the lobby was already compromised by this large‑scale connection problem, but the automated anti‑cheat system appears to have interpreted this abnormal match state as evidence of client‑side hacking. Once the match ended, the anti‑cheat algorithm converted this inspection phase into a 30‑day ban against my account and also destroyed my merit. Later notices in‑game flagged my account as “high risk” and showed that my ID 5309584133 was temporarily frozen and then suspended until 2026/11/18 08:46:30 for alleged rule violations. I did not use any unauthorized tools, scripts, or cheats, and I did not cause the underlying network disruption; I was only a regular player trying to complete the match when the server instability happened. Because this appears to be a false positive caused by a lobby‑wide network exploit, I respectfully request that a senior technical engineer manually review the match and security logs for my account and this specific game session. In particular, I ask that you verify that the abnormal packet patterns and disruption originated from outside my device and from a different IP address, and that my client behaved within normal parameters during the match. If your manual investigation confirms that the disruption was caused by external network abuse and not by any unauthorized software or manipulation on my side, I kindly request that you immediately lift the 30‑day restriction on my account and fully restore my Merit score back to 100%. I would like to continue playing BGMI fairly on this account, and I am ready to cooperate with any additional verification steps you may require. Thank you for taking the time to manually review this case and for your attention to an honest player affected by what seems to be an automated detection error. Character ID: 5309584133