On March 13, 2026, I placed an online order for a Barbour quilted jacket under Order Reference BRB741LC2331S. However, u...pon delivery, I received an entirely different product from what was purchased. When I contacted customer service to rectify this fulfillment error, Barbour representatives falsel
Over the weekend of August 29–30, 2026, as a long-standing customer of Barbour, I visited the Barbour store in Hilltown ...Mall (Istanbul) with the intention of purchasing a men's waxed jacket (yağlı mont). However, the extreme hostility and unprofessional demeanor displayed by the store's senior femal
I purchased a wool jacket from Barbour, but it has been shedding excessively, leaving clumps of wool everywhere. I attem...pted to return the jacket, as this level of shedding is completely unacceptable for a premium-priced product. However, customer service dismissed my concern, stating that "this is
"Thanks"
Dear Barbour Representative, I recently received a Barbour jacket from the UK, identical to the model available in Turk...ey. At the time of purchase, I was assured that I could exchange it at any Barbour store worldwide. However, when I attempted to exchange the jacket in Turkey, I was informed that
On November 16, 2024, I purchased a Barbour jacket from the Zorlu Vakkorama store. After wearing it just 3-4 times withi...n a week, I noticed significant discoloration on the sleeves. I sent the jacket for inspection, but I was told it was “user error” rather than a manufacturing defect. When I conta
On November 23, 2024, a Barbour item was purchased as a gift from a London store. Unfortunately, the size was too small,... so I went to the Barbour Soylu store in Selamiçeşme, Turkey, expecting a simple exchange. Despite having the original receipt and tags attached, they refused, saying they don’t ac
I placed an online order for Barbour wax oil on November 2, 2024, and today is the 12th, yet I have received no shipping... update, no tracking information, and no response from the company. I have tried calling customer service, but after waiting on hold for 36 minutes, no one answered. I also message
I bought a Barbour brand jacket as a gift for my spouse from Soylu Store, expecting quality from such a reputable name. ...But the very first time it was worn, it developed white pilling and strange discoloration on the fabric. This is absolutely unacceptable — a jacket of this price and supposed quali
At the end of 2022, I purchased a Barbour parka along with its matching liner. In October 2022, when I first wore the pa...rka with the liner, I noticed that the liner was shedding an excessive amount of fuzz and dust onto all of my other clothes. My spouse owns the exact same Barbour parka and liner a
