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Atasun Optik Both Lies And Does Not Fit The Lenses Prescribed

Atasun Optik Both Lies And Does Not Fit The Lenses Prescribed
July 4, 2024 4:57 PM70

K**** registered sales personnel at Atasun Optik Menemen store misled the orange warranty information and first sold me the product and then denied what he said by asking if such a thing could happen and then tried to read me as a liar. He said that if you do not give a warranty to the glasses during the sale, if you operate the glasses within 1 year, regardless of whether the glass is damaged or not, we will attach it to the frame when changing the glass, and the one that comes from the warranty will put it on and you will not have to operate it twice. He says, "I said something like that after I sold it." This is called official fraud, don't be fooled. Also, even though he had astigmatism in the prescription, they only fitted myopia lenses. His transactions are full of lies and there is not a single correct transaction.

July 5, 2024 9:02 AM (16 hours after complaint)

Dear Valued Customer, Your request has been forwarded to the relevant department for review and resolution. You will be contacted as soon as possible regarding the matter. Sincerely, Atasun Optik Customer Relations

Fatih
July 7, 2024 1:29 PM

I will return the glasses I bought; there is no need for you to get back to me.

Dear Valued Customer, The reviews regarding the matter you have forwarded have been completed, and information has been provided through your registered contact details. Thank you for your interest. Best regards, Atasun Optik Customer Relations

Dear Valued Customer, The investigations regarding the matter you have communicated have been completed, and you have been informed through your registered contact details. Thank you for your interest. Best regards, Atasun Optik Customer Relations

Dear Valued Customer, We were unable to reach you through your registered contact information regarding the matter. We would like to inform you that you can reach us 24/7 through our satisfaction hotline for all your questions, requests, and transactions. Best regards, Atasun Optik Customer Relations

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