Asuno sent extra products I never ordered, how can I get a refund?

If Asuno sent you products you never ordered,

Review the order first;

• Check:
– Your Asuno account and order history
– Whether the products appear on any recent order
– Your payment or card statements
– Whether a subscription or recurring order is active

• Confirm:
– You were not charged for the extra products
– The items were not part of a bundled or recurring order
– No one else with access to your account placed the order

Gather evidence;

• Save screenshots showing:
– The unexpected products
– Your order history
– Any related charge
– The package and shipping label

• Keep:
– Order numbers
– Receipts
– Delivery date
– Photos of the items and packaging
– Previous support conversations

Contact Asuno support;

• Request:
– An explanation for the unauthorized shipment
– A refund for any related charge
– Cancellation of any recurring order
– Instructions for returning the unwanted products, if required

If you were charged without authorization and Asuno does not resolve the issue, consider filing a complaint on Xolvie to pursue a resolution.