I canceled an order on the ASICS website before it was even shipped and received an email the same day stating that the refund had been processed to my bank. However, days passed, and no refund appeared in my account. When I contacted customer service, I was provided with the same vague explanation about the refund being initiated.
I reached out to my bank, which confirmed that there is no pending refund in their system. Upon calling ASICS again, I was told my issue would be forwarded to another department for review, with a promise to resolve the matter that day. Unsurprisingly, neither the issue was resolved nor was I contacted.
If my refund is not processed by tomorrow, I will take legal action, as it feels like my money has been wrongfully withheld. This experience has been frustrating and unacceptable. ASICS must address this promptly.
I ordered sneakers from the Asics website (https://www.asics.com.tr/), they came yet decided to return them after a week as they didn't meet my needs. Let me say first that I complied with all required procedures and returned the shipment to Asics on May 2. The kicker is that they haven't returned...
Hello, On June 26, 2023, I made the mistake of ordering a pair of shoes from the Asics Turkey website. I waited 1.5 weeks for delivery, and the package supposedly arrived on Saturday. However, they returned the package without informing me. When I called customer service, I expressed my displeasure ...
I ordered shoes directly from asics.com, but what I received was not what I ordered. The shoes they sent were completely different—and to make things worse, they were cheaper than the ones I actually paid for. I did the right thing and returned the incorrect items, expecting a proper resolution. In...
I ordered a pair of Asics shoes online specifically for an upcoming marathon and informed customer service of the urgency. Despite this, my order was delayed, and the shoes were never shipped in time. I contacted customer service multiple times, expressing how crucial this purchase was, yet they fai...
I purchased a pair of Asics shoes from their website, and within just one month, a piece tore off the side. I wore the shoes no more than five times. When I contacted customer service, I was told to send them in for inspection. However, they returned the shoes without notifying me, claiming the dama...
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