Arzum Hestia 1058 Repair Fiasco
In February 2024, the Arzum-approved service center in Kırşehir supposedly repaired my Arzum Hestia 1058 product's motor and card difficulties. However, after suffering stuttering during the second use, I learned from my interaction with the service that the repair was performed without the necessary paperwork. When I asked for a service receipt, the business owner responded rudely. He refused to produce a receipt, expressing doubt about the validity of the replaced parts, and angrily recommended that I complain anywhere I wanted. Such conduct is unbecoming of an Arzum Authorized Service. The stuttering issue in the product could be caused by either a user mistake or the Arzum service. Instead of this impolite demeanor, I urge that they address the situation with professionalism and a desire to find answers. I anticipate a more prompt and professional attitude from Arzum's authorized service in this subject.
Dear Customer, Thank you for your interest in our company and products. As Arzum, resolving all kinds of requests and complaints is among our primary goals, and your satisfaction is very valuable and important to us. Your customer representative will call and inform you shortly. Best regards, ARZUM Customer Service Our working hours are from 09:00 to 19:00, except on Sundays.
