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Arçelik Washing Machine Warranty Denied

January 29, 2024 5:04 PM25

I purchased an Arçelik washing machine with a warranty, but unfortunately, the problems it encountered were not covered under the warranty. They insisted on additional fees, and Arçelik appears reluctant to support the product they sold. The machine is leaking, but they claim it's not covered by the warranty. I need support right away. I've consistently encountered issues with both the service and the products from this brand. I will never choose this brand again.

January 30, 2024 1:54 PM (20 hours after complaint)

Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us primarily. As the Arçelik family, we wish you days full of health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center

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