The Same Apple Watch7 Got Different Reports From Different Service Branches

June 15, 2023 2:13 PM83

I sent my Apple Watch 7 45 mm watch, which I have been using for about 3 months, to Apple KVK Besiktas technical service (via Vatanbilgisayar) because it did not charge and did not turn on. In the first report, it was reported that the watch was not turned on and not charged, and it was reported to me that a refund or replacement was required. The clock was sent back to Homeland. However, when the serial number of the watch was checked during the return and exchange process at Vatan Bilgisayar, it was determined that it was not purchased from Vatan Bilgisayar. (I had bought 3 of these watches before, my fault was bought from PTTAVM...) Later, I took the watch from Vatanbilgisayar and sent it to Ankara Apple Basari Technical Service, where it could be closer to me. However, I was informed here that there was liquid contact with the watch and that it was out of warranty and the cost of repair was almost as much as the price of the watch. I made a complaint to Apple officials and asked why it was detected here when there was no liquid contact in the first service. They asked me to send the watch back to Apple KVK Besiktas technical service. I sent it again, this time at the service that did not mention the liquid contact in the first place, the liquid contact was detected in the return or exchange service. As if he was kidding, the Apple official said that there is liquid contact on the watch, we can't do anything. Now, how can different services report differently to this watch, which is definitely not in contact with liquid from me? I think I was cheated because it is a return exchange. In addition, while the watch is water resistant to 50 m, how did I dive to 51 m? They don't even question that there might be a manufacturing defect in the watch, and an isolation error. Otherwise, I will seek all my legal rights and plan to report the matter to Apple headquarters.

Comments

Similar Complaints

Apple Watch Series 3 Stuck with Persistent Apple Logo

June 15, 2023 10:54 PM24

I bought a Series 3 Apple Watch in April 2022, but the Apple logo has been stuck on the screen for the past week. For te...

Apple Watch 7 Series Warranty Woes

August 22, 2023 5:29 PM40

I discovered that my Apple Watch 7 Series couldn't perform ECG readings, so I reached out to Apple support. On May 29, 2...

1

Persistent Issues with Apple MacBook Air m2

September 18, 2023 1:12 PM44

We purchased a MacBook Air m2 16 GB device from Teknosa Ankara Batıkent Atlantis branch on 20.07.2023. After 4 days, the...

Persistent Issues with Apple MacBook Air m2

A Never-Ending Replacement Crisis with the Apple Watch Series 7

December 31, 2023 4:44 AM39

I have an Apple Watch Series 7, and I've had it repaired six times by Gürgençler service in Konya because of the same pr...

A Never-Ending Replacement Crisis with the Apple Watch Series 7

Apple Refused Warranty for My Watch Series 10 Due to Fake Claim

August 7, 2025 6:25 PM53

I took my Apple Watch Series 10 to the authorised service center in İzmir due to a crackling sound from the speaker, the...