Ann Taylor delayed my order; how can I get it shipped?

Check your order status through the Ann Taylor website and look for a tracking number or shipping update.

If the order is still processing or past its estimated shipping date, contact customer service with your order number and ask them to confirm the reason for the delay and the exact date your items will ship.

If the items are still unshipped and Ann Taylor cannot provide a firm shipping date, ask whether the order can be expedited or cancelled for a refund. Keep screenshots of the order status and copies of your messages in case you need to escalate the complaint.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.