Algida Free Icecream Rewards Not Granted by Local Stores
looks like Algida, this brand that's all big in Turkey, seems to have totally forgotten about making their customers happy, this company is totally ignoring what their customers want and need, even though they're everywhere. I've run into this problem with the company's app, you know, the one that's supposed to give you free ice cream rewards. Unfortunately, I can't seem to get those promised rewards, local stores react when I try to use my rewards. They're basically saying that there's no agreement, so I can't enjoy the benefits they promised in the app. So, like, there's this big gap between what the brand says it'll do and what customers actually experience.
Hello, You can be sure that we will consider your feedback on our products and services as an opportunity to improve ourselves. We will review the matter you have conveyed and provide you with information as soon as possible. For any matter you may need regarding your requests, you can reach us. Best regards, Unilever
The message sent from here was never responded to, but the complaint was answered immediately after it was written. The responses have been automated. Algida did not provide any feedback to me. Let no one be misled by seeing the response.