Airbrush Charged an Annual Subscription Fee Despite My Free Trial Cancellation
On July 6, 2026, I started a 7-day free trial through the Airbrush app. I signed up with the understanding that I would cancel the subscription during the trial period before any charge was applied. I did, in fact, cancel the subscription from my phone before the free trial ended.
Despite this, an annual subscription fee of **999.99 TL (approximately $20.62)** appears to have been charged to my Vodafone mobile phone bill through the “Charge to My Bill” payment option at the exact time I started the free trial.
For a transaction to take effect under a contract, there should be clear consent from both parties. I never requested or authorized an annual paid subscription, yet this annual fee has been added to my bill. I only intended to use the 7-day free trial, and I canceled the subscription before the trial period ended. Nevertheless, I have been treated as though I had purchased an annual subscription and was charged the full annual fee.
I have not yet paid my Vodafone bill, and I will also contact Vodafone Customer Service this morning regarding this issue.
I request that Airbrush **immediately cancel the transaction initiated by the app, completely remove and refund the 999.99 TL (approximately $20.62) annual subscription fee added to my Vodafone bill, and permanently terminate this subscription on my account**. I expect this unauthorized charge to be corrected without delay.
