Air Serbia charged me extra for baggage even though I prepaid, how can I get a refund?

If Air Serbia charged you an additional fee for baggage despite the fact that you had pre-paid, gather all essential documentation immediately.

These include your booking confirmation with prepaid luggage, the receipt for the additional payment, and any associated emails or boarding permits.

Contact Air Serbia customer support at [email protected] or +381 11 311 21 23. Explain the matter in full in your email or phone call, include your booking reference, and attach any supporting documentation, such as receipts or images of your prepaid baggage confirmation and additional charge receipt. Request a refund explicitly and keep track of every correspondence.

If Air Serbia does not react or declines your request, you can submit a formal refund application via the Refund Request Form on their website.

Go to the Air Serbia Refunds page (https://www.airserbia.com/en/info-and-help/support/refund), fill out the form, and submit any necessary papers.

Make sure you submit your claim before Air Serbia's refund policy dates. If the problem remains unsolved, share your experience and consider filing a complaint on Xolvie to make a difference.