4rabet Deposits Missing Despite Successful Payments And Support Tickets
I am writing regarding two deposits I made to my 4rabet account in India, both of which have been debited from my payment methods but have not been credited to my account balance. The first payment was for Rs 25,000 made via Amazon Pay to the account in the name of SOMANATH S*** (ID: soman***989@icici) on 13 June at 10:33 pm, with a UTR number ending in 9931 and support ticket SUP-1548583. The second payment was for Rs 15,000 to the account in the name of Ram Vi*** K*** (ID: 50484838***0@boi) on 14 June at 8:29 am, with a UTR number ending in 2428 and support ticket SUP-1549516. Both of these amounts have been successfully deducted from my side but have still not been credited to my 4rabet account. I have tried to reach support multiple times. The live support and bot responses are very poor and keep generating ticket numbers, but no new agent seems to follow up or even recall the previous ticket details, and I am repeatedly asked to provide screenshots again and again. I have also sent emails, but none of them have been properly attended to, and I have not received any meaningful response or resolution. On top of this, it has been indicated that payment partners are not paying 4rabet, which means customers like me are left suffering without our money or any clear information. Considering all of the above, I am extremely disappointed and concerned about the reliability of this system, as it appears to be operating in a way that makes customers feel defrauded. I request that both deposits (Rs 25,000 and Rs 15,000) be immediately refunded in full to the original payment methods used. I also expect a clear written explanation of why these deposits were not credited and why support has failed to resolve this issue so far. Their Customer care team says ticket generated and we have recevied the amount in our Bank account. Its just our payment system which need to apply the payment.
Dear Robin, We have reviewed the status of both deposits and would like to provide you with an update. The transactions SUP-1548583 (UTR 653033539331) and SUP-1549516 (UTR 653157432428) are currently under active review. Both cases remain open and are being processed through the required verification procedures. We understand your concerns regarding the delay and would like to clarify that neither case has been closed or ignored. The transactions are still undergoing checks, and our specialists are monitoring their progress. At this stage, the review process has not yet been finalized, which is why the funds have not been credited or refunded. Please be assured that your cases remain in progress and that all previously submitted information has been attached to the investigations. We understand that repeated requests for documents can be frustrating, but in some situations additional verification is required to complete the review successfully. We kindly ask for your patience while the verification process is ongoing. As soon as the investigations for SUP-1548583 and SUP-1549516 are completed, the status will be updated accordingly and any further actions will be taken based on the final results. For further assistance, please contact us via Telegram @help4rabetsupport_bot or email [email protected]