Vip Cashback In Diamond Category

I am writing regarding an issue with the casino cashback on my 1xBet account. Over the past 3 days, I have lost approximately 4,000,000 PKR in the casino section, but no cashback has been credited to my account despite the casino cashback offer being promoted. My 1xBet user ID is 1482299***. I contacted your customer support many times about this problem, but each time I received a negative response and my cashback was still not credited. I find this very disappointing, as I relied on the advertised cashback while playing. I request that you review all my casino activity over the last 3 days and provide the full cashback that should be due to me according to your cashback rules and promotions. I expect a clear explanation and the immediate crediting of the missing cashback to my account.