I want to report an ongoing problem I keep facing with the 1xBet mobile app. My bonus coupons are not being settled on time and instead remain pending until the bonus period expires. For example, my most recent coupon with number 69086662619 has been pending for over a day. The bonus is set to expire at 1:00 AM, and if it is not settled before then, I will lose the funds.
This is not the first time I have experienced this issue. The same situation has happened to me three times before, and every time, the coupon was settled only after the bonus expired, causing me to lose money unfairly. So far, I have suffered a total loss of 1998 ₺ due to these delays.
When I contacted customer service via email, instead of addressing my issue, they responded with irrelevant requests such as asking me to change my email address or submit identification documents, which had nothing to do with the problem. As a VIP customer, I find it unacceptable that this issue keeps repeating without resolution.
I am demanding that 1xBet ensure my coupons are settled within the valid time frame and that my financial losses are properly compensated. This situation seriously affects trust in the platform, and I expect an immediate and concrete solution.
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