50 CAD Has Still Not Appeared in My 1xBet Balance

I registered on 1xBet after hearing about your bonus system, completed verification right away, set up two-factor authentication, and even downloaded the mobile app to use the service properly. On December 28, I made a deposit of 50 CAD from my e‑wallet to my 1xBet account. The payment shows as completed on my side, with transaction ID 549737394-80. Despite many days having passed since the deposit date, the 50 CAD has still not appeared in my 1xBet balance, so I cannot use this money in any way. Naturally, no bonus was credited either, since the system seems not to recognize the deposit at all. I am accessing your service from Canada, and this situation seriously undermines my trust in the platform. I contacted your online chat support in the mobile application, but I did not receive any response. I find it unacceptable that a confirmed payment can disappear without any explanation and that support remains silent. I kindly request that you immediately credit the missing 50 CAD to my 1xBet account or refund it to my e‑wallet without further delay. I also expect a clear explanation of what went wrong with this transaction so that similar issues do not occur again.