4
Aslı is satisfied with the result
Resolved

1xBet Rejected My Withdrawal With No Explanation—Support Ignored Me

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Aslı
June 26, 2025 5:10 pm
56
Aslı's Thank You Message
“Fortunately, after all the obstacles, my issue was finally resolved and the money was deposited into my account.”

I requested a withdrawal of just ₺1800 on June 26—an amount I had recently won through my latest bets. I expected the transaction to go smoothly, but to my surprise, it was denied without any explanation at all. I wasn’t trying to cash out a huge sum—just a small reward before the weekend.

What’s worse is the customer support experience. I contacted them right away hoping for clarity, but all I received were copy-pasted, generic responses that didn’t address my specific issue. It honestly felt like I was talking to a robot. No real person took ownership or gave me any useful information about why the withdrawal failed or what steps I should take next.

I’m left completely in the dark and don’t know what to do to retrieve my money. I demand that 1xBet give a proper explanation and process my withdrawal immediately. This level of service is unacceptable, especially when it concerns real money.

Aslı
Aslı
July 08, 2025 7:30 pm

Fortunately, after all the obstacles, my issue was finally resolved and the money was deposited into my account.

July 08, 2025 7:30 pm (12 days after complaint)

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