1xBet Ignored My Request After Sending Withdrawal to Inactive Account
On October 12, 2025, I requested a ₺10,000 withdrawal from my 1xBet account via bank transfer. However, five days have passed, and the money still hasn’t reached my account.
Later, I realized that I had accidentally entered an IBAN belonging to a closed bank account. I immediately contacted 1xBet customer support, but no effective solution was provided, and I received no assistance.
This is the first time I’ve experienced such an issue. If the withdrawal was indeed sent to a wrong or inactive IBAN, I request that the transaction receipt be shared with me and that my ₺10,000 be refunded as soon as possible.
My user ID is 357851*. I expect this matter to be resolved urgently.
Progress
On 12.10.2025, I requested a withdrawal of 10,000 TL from my 1xbet account via Garanti Bank. Even though 20 days have passed, the money has not been deposited into my account. I have contacted customer service multiple times, but they did not help in any way other than responding with 'we have sent the money,' and my issue has not been resolved.
My user number for the relevant transaction is: 357851799 and my transaction number is: 4048674863. This is the first time I have encountered such an issue, and I request that my grievance be resolved as soon as possible and the amount I wish to withdraw be immediately deposited into my account.