I Deposited Money to 1win but My Balance Is Still Missing

On April 14, 2026, I deposited 8,000 TSH into my 1win account using mobile money. The amount was successfully deducted from my mobile money balance, but it has never been credited to my 1win account.

I contacted 1win customer support about this issue, but the only response I keep receiving is that the transaction is “still in process.” In their latest reply under ticket number PMNT-4730984, they stated that the case had been forwarded to the provider and that the delay was due to high traffic. They apologized and said the relevant department would work on a solution soon. However, my issue still remains unresolved, even though my mobile money statement clearly shows that the payment was completed and transferred to the 1win provider.

My 1win account ID is 356617703, and the receipt number for this payment is DDEI70J7D7. I am requesting that this transaction be urgently investigated and that my 8,000 TSH either be credited to my 1win account or refunded back to my mobile money account as soon as possible.